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Wednesday, December 21, 2016

LG Fuzzy Logic 10Kg Top Loader Washing Machine - water enters and drains out - Doesn't start the washing cycle


Am working with an LG Fuzzy Logic 10KG Top Loader washing machine (TurboDrum), it's new and i have been asked to test it. 

LG TurboDrum Washing Machine

The plumbing and power has already been installed by another person which was a bit unfortunate as you will later realize in this article, because my role was to test as a user and not end up troubleshooting the machine and plumbing. 

The cold water inlet plumbing was done perfectly, it's falling from a good height and the water supply pressure is good.

The challenge is water enters the machine fine but never fills, it instantly drains out (actually siphons out without being pushed by the pump).

Problem or Goal:

with the water siphoning out freely, the wash cycle doesn't start, the machine only agitates for about 8 seconds and gets stuck at some point after only 2 minutes.


After hours of frustration and trying everything including a master reset, the problem cause was as simple as "bad plumbing".
The drain hose that drains the water out of the machine was installed lower than the drum level. so the drum will never fill.


Follow the recommended operating manual, make sure the drain hose is hung up to a level higher than the drum filling level before operating the washing machine.

Problem Solved?

Yes, the drain hose was moved from down to a level up higher than the drum filling level, the machine was powered off and on again and it was able to fill and start the wash cycle. i have just finished my first round of laundry. good luck.


This was a useful link during this troubleshooting, thanks.

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