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Monday, May 22, 2017

What are the core functions of a telecommunications or computer systems operation and maintenance engineer?

What are the core functions of a telecommunications or computer systems operation and maintenance engineer?

The roles of a telecommunications and computer systems operations and maintenance engineer rotate around the following core functions:

Operations and Maintenance functions
Configuration management - This involves creating configuration backup files and storing them on a remote server for disaster recovery.
Performance management - This involves monitoring system performance for example; CPU, Memory, Storage. It also includes monitoring service performance via performance counters also know as KPIs (Key Performance Indicators)
Fault management - This involves monitoring system health and being able to capture and clear system alarms.
Log management - Systems create logs every second during operation, these could be system logs, service logs or operation logs, it's the role of the operations and maintenance engineer to capture these logs, analyze these logs and store them for future reference or for use by other functions.
Report management - This involves creating performance report templates and reports from log analysis. It's the duty of the operations and maintenance engineer to make daily, weekly, monthly and quarterly reports which he can feed into other business functions.

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